Govan Brown


  Square Footage: 50,000
  Market Sector:  Communications
  Architect/Designer: Griffiths Rankin Cook Architects
  Electrical Engineer: Mansour-Keenan & Associates
  Mechanical Engineer: Mansour-Keenan & Associates
  Landlord: Transglobe Property Management

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Located in Ottawa’s Heron Gate Mall is the new Convergys Communications call centre. Convergys retained Govan Brown to execute a new tenant fit-up, re-appropriating a former retail space into a fully equipped call centre. Armed with a highly qualified construction team, Govan Brown was able to convert the 50,000 square foot area into the state-of-the-art facility our client envisioned. The process of transforming the retail space into a call centre  was an interesting task given the odd dim-

ensions of the former store. Not only was the 50 000 square foot area large by call centre standards but the 22’ high ceilings presented many challenges when attempting to install sound attenuating features. The tall ceilings also proved adversarial when installing the new drop ceiling and lighting fixtures. Undaunted we powered through, installing all new mechanical and electri-cal systems. The project scope also called for the fabrication of telecommunication training rooms and washroom


facilities.  Considering  the size  of  the project scope, it was particularly rewarding that we were able to successfully complete this project partnered with a team that lay, predominantly, outside of Canada. Our ability to maintain a strong discourse with clients and construction partners is one of Govan Brown’s most valuable assets. We were thrilled to have delivered a successful project to Convergys.